Senior HR Operations – German | Hybrid Role

QVC, Inc.; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

Multisport access

Eye-care reimbursement

Company performance-related bonus

Referral program with financial bonus

Additional annual leave for company-dr

Mental health support line

Free parking for employees

Whistleblower Protection Act

Job summary

QVC Group, Inc. is seeking a Senior HR Services Administrator with German in Kraków for a hybrid role, on-site 3–5 days monthly. You will oversee Germany payroll and HR operations, drive knowledge transfer, and collaborate with German and Polish teams to streamline processes.

Fluency in English and German (C1+), plus strong HR ops experience, is required. The role offers benefits including medical care, life insurance, and performance bonuses.

Qualifications

• Fluency in English and German, minimum C1 level.
• Extensive experience in HR operations and workforce administration.
• Experience coordinating process transitions or migrations.
• Strong ownership, prioritization and stakeholder management.
• Experience creating process documentation and using case management systems (ServiceNow).
• Strong analytical and problem-solving abilities to identify root causes.
• Customer-focused, proactive and continuous improvement mindset.

Responsibilities

• Deliver and support employee lifecycle and workforce administration for Germany, ensuring timely, accurate, compliant delivery within SLAs.
• Contribute during migration/stabilization phases from Germany to Poland, identifying risks and proposing practical solutions.
• Plan knowledge transfer, close gaps, and ensure documentation, access and experience to own processes.
• Process and coordinate complex HR cases, maintain documentation, guide team members, and act as SME.
• Audit HR data/processes, drive root-cause analysis, corrective actions, standardization, and automation.
• Build relationships with German Team Member Services, People Partners, Payroll and stakeholders to support transition activities.

Skills

English & German fluency

HR operations

workforce administration

Stakeholder management

ServiceNow

Process documentation

Analytical thinking

Continuous improvement

Tools

ServiceNow

Job description

QVC Group, Inc. is seeking a Senior HR Services Administrator with German in Kraków for a hybrid role, on-site 3–5 days monthly. You will oversee Germany payroll and HR operations, drive knowledge transfer, and collaborate with German and Polish teams to streamline processes.

Fluency in English and German (C1+), plus strong HR ops experience, is required. The role offers benefits including medical care, life insurance, and performance bonuses.