HR Services Administrator (2nd Shift)

QVC; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Multisport access

Eye-care reimbursement

Company bonus

Referral bonus

Extra annual leave

Mental health support

Free parking

Job summary

QVC Group in Kraków is seeking an HR Services Administrator (2nd Shift) to join the front-line data processing team. You will handle sensitive People data, support large organizational changes, and leverage technology to reduce manual work.

The role is hybrid, requiring on-site presence at Wielicka 30 in Kraków 3–5 times per month. You will work with US, UK, Italy, Germany and Japan teams, ensuring timely and accurate HR processes.

Qualifications

• Fluent English (C1) proficiency.
• Experience tracking cases and documentation.
• Strong analytical and data interpretation skills.
• Excellent communication in a global, matrix org.
• Ability to work independently and in a team.

Responsibilities

• Analyse and process transactions in the HR system and manage workforce administration processes.
• Serve as main contact for employee lifecycle processes for US, UK, Italy, Germany and Japan.
• Provide high-quality support aligning with SLAs and customer expectations.
• Coordinate cases with teammates to meet service levels and deadlines.
• Track cases for documentation and allocation in the case management system.
• Audit HR system data and identify data quality issues.

Skills

Fluent English (C1)

Case tracking

Analytical thinking

Communication

Independent & team work

Tools

HRIS

Case management system

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

We Are Currently Looking For

HR Services Administrator (2nd Shift)

Your Opportunity, Your Team

HR Services Administrator (2nd Shift) is part of the front-line data processing and management team. This includes entering, maintaining, processing, auditing, and reporting sensitive People and organizational data, as well as supporting tasks associated with large organizational changes. In addition, this role is responsible for maximizing the use of technology capabilities to reduce manual processes and serving as a resource for process‑improvement tasks and special projects.

Where You'll Work

• This role is hybrid and will require you to be on-site at our office on Wielicka 30 in Kraków 3 to 5 times per month. (On-site days are predetermined and standard across the company)

What You'll Do

• Be responsible for analysing and processing transactions in the HR system and serve as the primary recipient of organisation-wide workforce administration processes.
• Acts as a point of contact for employee lifecycle processes mainly for US employee but also for those in UK, Italy, Germany and Japan
• Provide quality support with customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs)
• Coordinate cases with other team members to ensure requests are completed within the required service level agreement
• Track cases for documentation and work allocation purposes using the case management system
• Conduct audits of HR system data and analyze audit data to identify issues

What You'll Bring

• Fluent English language skills (at least C1)
• Experience in tracking cases for documentation and work allocation purposes
• A proactive approach to change and continuous improvement within the team
• Strong analytical skills with the ability to identify issues, interpret data, and provide insights.
• Excellent communication skills and the ability to operate in an international, matrix organisation, with a customer-oriented mindset.
• The ability to work independently and as part of a team

What We Offer

• Hybrid work model combining office & remote work
• Private medical care
• Life Insurance
• Access to MyBenefit platform (Multisport included)
• Eye-care reimbursement
• Company performance-related bonus
• Referral program with a financial bonus
• 1 day extra of annual leave for company-driven initiatives
• Mental health support line for you and your relatives
• Attractively located office with free parking for employees

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.