Junior HR Services Assistant with Italian

QVC Group Global Business Services; Kraków; Hybrid; PLN 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

MyBenefit platform

Eye-care reimbursement

Performance bonus

Referral bonus

Extra annual leave

Mental health support

Free parking

Job summary

QVC Group Global Business Services is seeking a Junior HR Services Assistant with Italian to join our HR Services Team in Kraków. You will be the first point of contact for colleagues on HR policies, benefits and payroll, delivering high-quality, timely service.

This hybrid role requires fluent English and Italian (C1), strong communication, and the ability to work with Workday and case management tools. You will perform HR data entry, resolve inquiries, maintain documentation, and support

Qualifications

• Fluent English and Italian at C1 level or higher.
• Readiness to develop within the HR field.
• Customer service mindset with proactive approach.
• Excellent communication skills in an international, matrix environment.
• Ability to work independently and as part of a team, handling multiple tasks.
• Experience with HR systems such as Workday and basic MS Office knowledge.

Responsibilities

• Deliver HR service support to managers and team members.
• Provide timely, courteous responses to calls and emails, ensuring high-quality service.
• Perform HR data entry into Workday and resolve ServiceNow tickets.
• Maintain up-to-date documentation and add process maps where applicable.
• Perform duties as assigned by the Manager.

Skills

Fluent English

Italian (C1)

Tools

Workday

Case Management software

Job description

We Are Currently Looking For

Junior HR Services Assistant with Italian

Your Opportunity, Your Team

HR Services Team Members are first point-of-contact for our team members' questions about HR policies and processes, also related to Benefits, Payroll, Compensation, Talent Acquisition, etc. You would be also responsible for guiding our team members through HR related queries and issues, helping them with transactions and educating them on the system specifics.

Where You'll Work

• This role is hybrid and requires on-site presence at our office on Wielicka 30 in Kraków 3 to 5 times per month (onsite days are predetermined and standard across the company).

What You'll Do

• Deliver HR Service support to managers and Team Members
• Provide information and resolution to issues about calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service
• Perform HR data entry into Workday and resolve ServiceNow tickets
• Take initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable
• Perform duties as assigned by the Manager

What You'll Bring

• Fluent English and Italian (C1 level minimum)
• Readiness to develop within the field of HR
• Customer service mindset and a proactive way of working to service the customers in a "can do" attitude
• Excellent communication skills, ability to operate in an international, matrix organization and a consumer-oriented attitude
• Ability to work independently and as a team member
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Experience in working in HR systems such as Workday and a strong working knowledge of MS Office (not required but would be a strong asset)
• Experience using Case Management software (not required but would be a strong asset)

What We Offer

• Hybrid work model combining office & remote work
• Private medical care
• Life Insurance
• Access to MyBenefit platform (Multisport included)
• Eye-care reimbursement
• Company performance-related bonus
• Referral program with a financial bonus
• 1 day extra of annual leave for company-driven initiatives
• Mental health support line for you and your relatives
• Attractively located office with free parking for employees

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.