HR Services Specialist (2nd Shift)

QVC Group Global Business Services; Kraków; Hybrid; PLN 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

Mental health support line

Free parking

Job summary

QVC Group Global Business Services in Kraków, Poland is seeking an HR Services Specialist (2nd Shift) to support employees and managers across multiple countries. You will provide frontline HR support on policies, benefits, payroll, leave and related processes via phone, email or case submission.

Join a hybrid team with on-site presence 3–5 times per month and duties spanning HR Employee Support, HR Administration and Total Rewards. Fluency in English and prior HR experience are highly valued.

Qualifications

• Fluent English skills (minimum C1).
• Availability to work a 2nd shift (1:00 PM – 11:00 PM).
• Experience in HR Operations, HR Shared Services, or HR Administration is a plus.
• Experience with HR systems such as Workday is advantageous.

Responsibilities

• HR Employee Support: provide first-line support for HR policies, benefits, payroll, leave of absence and other processes via phone, email or HR case.
• HR Administration: manage employee lifecycle transactions, documentation and workforce data within HR systems.
• Total Rewards: assist with compensation, benefits, and global mobility programs where applicable.

Skills

Fluent English

2nd shift availability

Customer service

Stakeholder management

Tools

Workday

Microsoft Office

ServiceNow

Job description

PL1099

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

We Are Currently Looking For

HR Services Specialist (2nd Shift)

Your Opportunity, Your Team

Join our growing HR Services organization supporting employees and managers across multiple countries and business functions.

We are currently hiring for multiple teams - depending on your skills and experience, you may become part of one of our specialized HR team.

Throughout The Recruitment Process, We Will Work With You To Identify The Team That Best Matches Your Background And Career Aspirations

HR Employee Support: Providing first-line support for employees and managers on HR policies, benefits, payroll, talent acquisition, leave of absence, and other people-related processes. This team serves as a trusted advisor, helping employees navigate HR systems, policies, and processes via phone, email, or an HR case.

HR Administration: Managing employee lifecycle transactions, documentation and workforce data within HR systems. This team is responsible for maintaining data accuracy, processing organizational changes, supporting audits, and ensuring seamless HR operations.

Total Rewards: Supporting compensation, benefits, and global mobility programs. This team works closely with employees, business partners, and external vendors to manage rewards-related processes, reporting, audits, and policy administration.

No matter which team you join, you will help deliver a best-in-class employee experience through excellent customer service, process excellence, and continuous improvement.

Where You'll Work

• This role is hybrid and requires on-site presence at our office on Wielicka 30 in Kraków 3 to 5 times per month (onsite days are predetermined and standard across the company).
• This position requires availability to work the 2nd shift, typically between 1:00 PM and 11:00 PM, depending on the team assignment.

What You'll Bring

• Fluent English skills (minimum C1)
• Availability to work a 2nd shift schedule
• Previous experience in one of the following areas: HR Operations, HR Shared Services, HR Administration, Employee Services, Total Rewards, or a related field
• Experience working with HR systems such as Workday and Microsoft Office applications would be a great asset
• Strong customer service and stakeholder management skills
• Excellent communication and problem-solving abilities
• Analytical mindset with strong attention to detail
• Ability to manage multiple priorities in a fast-paced, international environment
• Experience with case management systems (e.g., ServiceNow) will be an advantage
• Continuous improvement mindset and willingness to learn and develop within HR

What We Offer

• Hybrid work model combining office & remote work
• Private medical care
• Life Insurance
• Access to MyBenefit platform (Multisport included)
• Eye-care reimbursement
• Company performance-related bonus
• Referral program with a financial bonus
• 1 day extra of annual leave for company-driven initiatives
• Mental health support line for you and your relatives
• Attractively located office with free parking for employees

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.