Global Order Support Specialist

RESINEX Group; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Private medical care

Multisport

Holiday allowance

Flexible working hours

Hybrid work model after trial period

Job summary

RESINEX Group in Kraków is seeking an Order Management Specialist to support the Sales Team by handling customer orders end-to-end with accuracy and timeliness. You will maintain daily contact with customers, suppliers, and international teams by email and phone.

You will monitor orders, handle exceptions, and proactively resolve issues to ensure smooth fulfillment, and work closely with Logistics, Finance, and Accounting to ensure proper documentation.

Qualifications

• Bachelor’s degree or higher in a chemistry-related or technical field.
• Experience in customer service, sales support, or order management in a B2B environment.
• Proficient with digital tools and order management/CRM systems.
• Strong organisational skills, accuracy, and a structured daily task approach.
• Positive attitude and strong interpersonal skills, able to collaborate within a team.
• English communication enabling daily cooperation with international stakeholders.

Responsibilities

• Manage customer orders end-to-end with accuracy and timeliness.
• Maintain daily communication with customers, suppliers, and international teams by email and phone.
• Monitor order status, handle exceptions, and resolve issues to ensure fulfillment.
• Collaborate with Logistics, Finance, and Accounting for documentation and processes.
• Maintain high data quality in systems and contribute to process improvements through training.

Skills

Customer service

Order management

CRM systems

Data accuracy

Communication

Teamwork

Education

Bachelor's degree (chemistry/technical)

Tools

CRM software

ERP/order management tools

Job description

RESINEX Group in Kraków is seeking an Order Management Specialist to support the Sales Team by handling customer orders end-to-end with accuracy and timeliness. You will maintain daily contact with customers, suppliers, and international teams by email and phone.

You will monitor orders, handle exceptions, and proactively resolve issues to ensure smooth fulfillment, and work closely with Logistics, Finance, and Accounting to ensure proper documentation.