Junior Customer Orders & Inquiries Specialist

Getinge; Kraków; On-site; PLN 67,000 - 100,000; Full time

Job summary

Getinge in Kraków invites applications for a Customer Service Associate to manage and update customer orders, respond to inquiries, and coordinate with internal teams to ensure accurate delivery information.

You will handle price requests, lead times, product availability, ship dates, and invoicing issues, providing proactive support in a multicultural SSC environment. Fluency in English (C1) is required, SAP knowledge is a plus, and teamwork is essential.

Qualifications

• Advanced level of English (at least C1) required.
• Knowledge of SAP will be a strong asset but is not required.
• Detail-oriented, accurate, well organized, flexible and open to changes.
• Ability to work in a team.
• Strong interpersonal and communication skills.
• Willingness to work in an open and multicultural environment.
• Experience in Customer Service especially in the SSC environment will be an asset.

Responsibilities

• Accepting, verifying, processing, confirming and updating customer orders
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues
• Creating third-party purchase requisitions related to specific customer orders
• Answering incoming calls and emails in a professional and prompt manner
• Cooperating with internal departments and the business
• Providing backup coverage & assistance within the department
• Performing other related duties as required or assigned.
• Following internal controls requirements and complies with company’s policies and procedures.
• Participating in processes improvement initiatives

Skills

English (C1)

Teamwork

Communication skills

Detail-oriented

Multicultural environment experience

Tools

SAP

Job description

Getinge in Kraków invites applications for a Customer Service Associate to manage and update customer orders, respond to inquiries, and coordinate with internal teams to ensure accurate delivery information.

You will handle price requests, lead times, product availability, ship dates, and invoicing issues, providing proactive support in a multicultural SSC environment. Fluency in English (C1) is required, SAP knowledge is a plus, and teamwork is essential.