Order Management Specialist — Coordinate Global Deliveries

Grass Valley Canada; Poland; Remote; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Medicover

Multisport

Kafeteria

Job summary

Grass Valley Krakow hosts the Account Specialist – Order Management role within the Operations team, handling accurate entry, processing, and management of customer orders for an assigned portfolio.

The role interfaces with Sales, Project Management, Finance, and manufacturing to ensure orders are processed efficiently and delivered on time. Strong English, Excel, and CRM/ERP experience are valued to meet deadlines and quality standards.

Qualifications

• Previous experience in Order Management, Customer Service, or Sales Operations.
• Experience with ERP systems; SAP experience is an advantage.
• Experience with CRM systems; Salesforce experience is an advantage.
• Advanced level of English, both written and spoken.
• Strong knowledge of Microsoft Excel and other Microsoft Office applications.

Responsibilities

• Process new customer sales orders in the ERP system, ensuring equipment specifications, order details, and pricing are accurate.
• Manage changes to customer requirements throughout the order lifecycle and inform all relevant stakeholders.
• Prepare and send Order Acknowledgements and Shipment Schedule documentation to customers.
• Monitor and follow up daily on all assigned customer orders to ensure timely progress and delivery.
• Coordinate with manufacturing teams in Breda and Montreal to meet customer deadlines.
• Communicate order updates, changes, and potential delays to Project Managers, Sales Account Managers, and customers.
• Liaise with Sales and Finance to resolve Credit Holds and other issues delaying order fulfillment.
• Respond promptly and professionally to internal and external customer inquiries via email and telephone.
• Ensure orders are shipped and invoiced accurately and in a timely manner.
• Process RMAs and Credit Notes for customers returning sales equipment.
• Maintain accurate and up-to-date order information and documentation throughout the order lifecycle.

Skills

Order management

Customer service

Sales operations

Attention to detail

Time management

Communication

Multitasking

Problem solving

Independent ownership

Cross-functional collaboration

Tools

SAP

Salesforce

ERP systems

Microsoft Office

Job description

Grass Valley Krakow hosts the Account Specialist – Order Management role within the Operations team, handling accurate entry, processing, and management of customer orders for an assigned portfolio.

The role interfaces with Sales, Project Management, Finance, and manufacturing to ensure orders are processed efficiently and delivered on time. Strong English, Excel, and CRM/ERP experience are valued to meet deadlines and quality standards.