German Tech Support Specialist — Growth, Relocation & Benefits

Concentrix; Katowice; On-site; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Relocation support to Katowice

Multisport card

Private insurance

Private medical care

Concentrix Academy

Concentrix University

Refer a Friend bonus up to 4000 PLN

Recognition programs

Job summary

Concentrix in Katowice is seeking a Customer Technical Service specialist to support German-speaking customers and troubleshoot product-related issues across phone, email, and chat channels.

The role requires fluency in German (C1) and English (B2), plus a strong technical mindset and excellent communication skills. Relocation support and an attractive benefits package are offered. This is a full-time, on-site position at Zabrska 19.

Qualifications

• Fluency in German (C1) and English (B2) required.
• Experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.
• Readiness to work from an office in Katowice.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Skills

German (C1)

English (B2)

Technical support

Customer service

Tools

CRM systems

Job description

Concentrix in Katowice is seeking a Customer Technical Service specialist to support German-speaking customers and troubleshoot product-related issues across phone, email, and chat channels.

The role requires fluency in German (C1) and English (B2), plus a strong technical mindset and excellent communication skills. Relocation support and an attractive benefits package are offered. This is a full-time, on-site position at Zabrska 19.