German-Speaking Tech Support Specialist - Katowice

Concentrix; Katowice; On-site; PLN 126,422 - 168,563; Full time

Benefits offered by this job

Competitive salary

Modern office

Training at start

"Fruit Thursdays"

MyBenefit cafeteria

Private health insurance

Friendly atmosphere

Job summary

A leading customer service company in Katowice is seeking a Technical Support Specialist fluent in German. In this role, you will assist German-speaking customers by responding to inquiries and helping with repairs and warranties. Candidates should be comfortable with basic technical issues and possess a positive attitude towards teamwork. This position offers competitive compensation, modern office environment, and diverse benefits including private health insurance and a friendly, supportive culture.

Qualifications

• Fluent in German at C1 level, confident and stress-free.
• Experience in customer or technical service preferred, but not required.
• Basic technical intuition and logical thinking.
• Positive approach to challenges and friendly on the phone.

Responsibilities

• Respond to calls from German-speaking customers.
• Assist with repairs, warranties, parts and minor defects.
• Find solutions remotely for technician support.
• Match products to customer needs.
• Work with a CRM system.

Skills

German at C1 level

Customer service experience

Basic technical intuition

Logical thinking

Friendly communication

Tools

CRM system

SAS Customer Intelligence

Job description

A leading customer service company in Katowice is seeking a Technical Support Specialist fluent in German. In this role, you will assist German-speaking customers by responding to inquiries and helping with repairs and warranties. Candidates should be comfortable with basic technical issues and possess a positive attitude towards teamwork. This position offers competitive compensation, modern office environment, and diverse benefits including private health insurance and a friendly, supportive culture.