German-Speaking Customer Support Specialist

Concentrix; Katowice; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Private healthcare (LuxMed)

Life insurance

MyBenefit cafeteria

Integration events

Referral perks

International team

Career growth opportunities

Job summary

Concentrix in Katowice is seeking a Customer Support Specialist with German to assist German-speaking customers and deliver top-tier service before and after purchases.

You will handle inquiries, offer product advice, manage calls, and maintain precise records while collaborating with an international team. Fluency in German (C1) and English (B2) are required; strong MS Office skills are essential.

Qualifications

• German language proficiency at C1 level (written and spoken).
• English proficiency at B2 level for collaboration.
• Strong MS Office skills and quick adaptation to new tools.
• Excellent communication and organization.
• Customer-first mindset with problem-solving focus.

Responsibilities

• Customer support: assist customers with inquiries before and after purchases.
• Product advice: provide expert guidance and product comparisons.
• Call handling: manage inbound/outbound calls efficiently and clearly.
• Data and documentation: maintain accurate customer data and records.
• Tech troubleshooting: help customers resolve technical issues quickly.

Skills

German language proficiency (C1)

English proficiency (B2)

MS Office proficiency

Communication & organizational skills

Customer-first mindset

Tools

MS Office

Job description

Concentrix in Katowice is seeking a Customer Support Specialist with German to assist German-speaking customers and deliver top-tier service before and after purchases.

You will handle inquiries, offer product advice, manage calls, and maintain precise records while collaborating with an international team. Fluency in German (C1) and English (B2) are required; strong MS Office skills are essential.