German-Speaking Technical Support Specialist

CNX; Katowice; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Private insurance

Concentrix Academy development program

Unlimited courses (ConcentrixU, Linked

Refer a Friend bonus up to 4000 PLN

Recognition programs: Game Changer/Be/

Relocation support to Katowice

Job summary

CNX in Katowice is seeking a Customer Technical Service specialist with German language skills to join an international support team. You will troubleshoot product issues, guide customers on setup and maintenance, and ensure a high-quality experience across phone, email, and chat channels.

The role requires German (C1) and English (B2), experience in customer service or tech support, and a strong technical mindset. Office-based role with a competitive salary and extensive benefits package.

Qualifications

• Fluency in German (C1) and English (B2).
• Experience in customer service, tech support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, or power tools.
• Good knowledge of Windows and MS Office.
• Willingness to work from the Katowice office.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes and determine solutions.
• Escalate complex cases to specialized teams when needed.
• Document interactions and findings in internal systems.
• Educate customers on product features and best practices.
• Maintain customer satisfaction while meeting quality and productivity targets.

Skills

German (C1)

English (B2)

Customer service

Technical troubleshooting

Tools

CRM systems

Job description

CNX in Katowice is seeking a Customer Technical Service specialist with German language skills to join an international support team. You will troubleshoot product issues, guide customers on setup and maintenance, and ensure a high-quality experience across phone, email, and chat channels.

The role requires German (C1) and English (B2), experience in customer service or tech support, and a strong technical mindset. Office-based role with a competitive salary and extensive benefits package.