Technical Support Specialist with German

Concentrix; Katowice; On-site; PLN 126,422 - 168,563; Full time

Benefits offered by this job

Competitive salary

Modern office

Training at start

"Fruit Thursdays"

MyBenefit cafeteria

Private health insurance

Friendly atmosphere

Job summary

A leading customer service company in Katowice is seeking a Technical Support Specialist fluent in German. In this role, you will assist German-speaking customers by responding to inquiries and helping with repairs and warranties. Candidates should be comfortable with basic technical issues and possess a positive attitude towards teamwork. This position offers competitive compensation, modern office environment, and diverse benefits including private health insurance and a friendly, supportive culture.

Qualifications

• Fluent in German at C1 level, confident and stress-free.
• Experience in customer or technical service preferred, but not required.
• Basic technical intuition and logical thinking.
• Positive approach to challenges and friendly on the phone.

Responsibilities

• Respond to calls from German-speaking customers.
• Assist with repairs, warranties, parts and minor defects.
• Find solutions remotely for technician support.
• Match products to customer needs.
• Work with a CRM system.

Skills

German at C1 level

Customer service experience

Basic technical intuition

Logical thinking

Friendly communication

Tools

CRM system

SAS Customer Intelligence

Job description

Technical Support Specialist with German

Join our German-speaking team in Katowice, Poland.

Responsibilities

• Respond to calls from German-speaking customers.
• Help with repairs, warranties, parts and minor defects.
• Look for solutions remotely to allow a service technician to rest.
• Match products to customers based on their needs.
• Work with a CRM system – great if familiar with SAS Customer Intelligence.

Qualifications

• German at C1 level – fluent, confident, stress‑free.
• Experience in customer or technical service (preferred but not required).
• Basic technical intuition – logical thinking.
• Positive approach to people and challenges; friendly on the phone.
• English knowledge is a plus but not required.

Benefits

• Competitive salary with full benefits under an employment contract.
• Modern office in Katowice.
• Training at start – gradual introduction.
• "Fruit Thursdays" – vitamins delivered to desk.
• MyBenefit cafeteria – cinema, gym, shopping options.
• Private health insurance.
• Friendly atmosphere with humor and open questions.

Click “apply,” send your resume and join the team where we do wonders on the phone every day.