German-Speaking Customer Support Specialist

Conectys; Poznań; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Meal vouchers

Private medical insurance

Vacation allowance

Holiday bonuses

Peer recognition program

Learning & development programs

Multisport Plus card

Chillout zone with games

Job summary

Conectys in Poznań is seeking a Customer Support Representative to join an international team. You will assist customers of a well-known smartphone brand via phone, email, or chat, delivering clear solutions and empathetic responses.

The role emphasizes learning new tools and product knowledge while maintaining professional communication, helping colleagues and contributing to a positive customer experience in a dynamic environment.

Qualifications

• Fluent German (B2/C1) spoken and written is required
• English (B2) sufficient for collaboration with teammates
• Ability to learn new tools, systems and product knowledge
• Friendly communication style, patience and attention to detail

Responsibilities

• Provide top-notch customer support via phone, email, or chat for customers of a known smartphone brand
• Understand customer needs and offer clear, effective solutions
• Handle inquiries and complaints with empathy and professionalism
• Follow predefined workflows and channel-specific procedures
• Participate in testing/launching/implementing new working products or tools

Skills

German (B2/C1)

English (B2)

Customer service

Empathy

Job description

Conectys in Poznań is seeking a Customer Support Representative to join an international team. You will assist customers of a well-known smartphone brand via phone, email, or chat, delivering clear solutions and empathetic responses.

The role emphasizes learning new tools and product knowledge while maintaining professional communication, helping colleagues and contributing to a positive customer experience in a dynamic environment.