German-Speaking Technical Support Specialist

Concentrix; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Concentrix Katowice is seeking a Customer Technical Service Advisor to support German-speaking customers in a fast-paced environment. You will handle inquiries via phone, email, and chat, troubleshoot hardware and software issues, and guide users through setup and maintenance of connected devices.

The role focuses on delivering high-quality service and collaborating with cross-functional teams. Ideal candidates have German (C1) and English (B2), strong technical inclination, and prior customer

Qualifications

• Fluency in German (C1) and English (B2).
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Good knowledge of Windows environment and MS Office applications.
• Ability to work independently and manage multiple customer inquiries simultaneously.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Skills

German language (C1)

English language (B2)

Customer service experience

Technical support

Troubleshooting

Education

Technical education/certifications

Tools

CRM systems

Job description

Concentrix Katowice is seeking a Customer Technical Service Advisor to support German-speaking customers in a fast-paced environment. You will handle inquiries via phone, email, and chat, troubleshoot hardware and software issues, and guide users through setup and maintenance of connected devices.

The role focuses on delivering high-quality service and collaborating with cross-functional teams. Ideal candidates have German (C1) and English (B2), strong technical inclination, and prior customer