Customer Service Specialist - German & English

Michael Page; Polska; À distance; PLN 45 000 - 78 000; Plein temps

Avantages offerts par ce poste

Remote work in Poland

Equipment provided

Onboarding visit to HQ Frankfurt

Training and development opportunities

Résumé du poste

Michael Page is seeking a Customer Service Specialist to ensure a seamless experience across the order lifecycle. You will act as the main contact for customers, coordinating with Sales, Logistics, AR and IT to resolve inquiries and create smooth order progress.

The role requires 2–5 years in customer service, proficiency with MS Office and ERP/CRM systems, and fluent English and German. Polish,French or Italian knowledge is a plus; fully remote within Poland with equipment provided.

Qualifications

• 2–5 years in customer service or a similar role.
• Proficient with Microsoft Office; experience with ERP/CRM systems.
• Fluent English and German (C1/C2 or native).
• Polish, French or Italian at intermediate/advanced level is a plus.

Responsabilités

• Prepare and manage quotations and orders; ensure accurate processing.
• Handle customer requests: amendments, cancellations, delivery issues.
• Be the main contact for customers via phone, email and channels.
• Manage claims: investigate root causes, issue credits/debits, coordinate compensation.
• Collaborate with Sales, Logistics, AR, IT and suppliers.
• Support other CS teams and maintain high service standards.

Connaissances

MS Office

ERP software

CRM software

Fluent English

Fluent German

Polish language (adv.)

French/Italian (adv.)

Outils

ERP system

CRM system

Description du poste

As a Customer Service Specialist, you will play a key role in ensuring a seamless customer experience across the order lifecycle. Acting as the primary point of contact for customers, you will work closely with internal stakeholders and support the timely resolution of inquiries, claims, and order-related matters.

Our client is a leading global manufacturer and distributor of industrial components, supporting customers across a wide range of industries through an extensive product portfolio and a highly efficient supply chain. The company combines engineering expertise, digital solutions, and a customer-focused approach to deliver high-quality products with fast lead times across Europe.

Description

• Prepare and manage quotations and customer orders, ensuring accurate and efficient processing
• Handle a variety of customer requests, including order amendments, cancellations, delivery-related issues, and updates to customer information
• Serve as the primary point of contact for customers via phone, email, and other digital communication channels
• Manage customer claims by investigating root causes, issuing credit and debit notes, and coordinating compensation deliveries when required
• Collaborate closely with internal stakeholders, including Sales, Logistics, Accounts Receivable, and IT, as well as external suppliers to support ongoing projects and business operations
• Provide support to other customer service teams as needed and contribute to maintaining a high standard of customer service

Profile

• 2-5 years of experience in customer service, customer care operations, or a similar customer-facing role
• Proficiency in Microsoft Office applications, with experience using ERP and CRM systems
• Strong communication skills with the ability to build effective relationships both internally and externally
• Fluent English and German (C1/C2 or native level)
• Additional Polish, French or Italian language skills at an intermediate/advanced level would be considered an advantage

Job Offer

• Fully remote work model within Poland
• Company-provided work equipment
• Comprehensive onboarding programme, including a 3-day onboarding visit to the headquarters Frankfurt
• Access to training and development opportunities