German-Speaking IT Support Specialist: Incident Resolver

Capgemini; Katowice; On-site; PLN 60,000 - 84,000; Full time

Job summary

Capgemini in Katowice seeks an IT support professional to assist German-speaking users with incidents and service requests, delivering timely resolutions and maintaining high service quality. You will work with international teams and contribute to ongoing service improvement, ensuring effective communication and customer satisfaction.

The role emphasizes strong German language skills, clear English communication, and a customer-focused mindset, with experience in IT service desk or technical

Qualifications

• Fluent German and good English communication.
• Background in IT service desk or technical support.
• Strong customer focus and problem-solving skills.

Responsibilities

• Provide advanced IT support for German-speaking users.
• Resolve incidents and service requests to meet SLAs.
• Collaborate with international teams to improve services.
• Demonstrate effective communication and problem-solving.
• Share knowledge to foster continuous improvement.

Skills

German language

English communication

IT service desk

Job description

Capgemini in Katowice seeks an IT support professional to assist German-speaking users with incidents and service requests, delivering timely resolutions and maintaining high service quality. You will work with international teams and contribute to ongoing service improvement, ensuring effective communication and customer satisfaction.

The role emphasizes strong German language skills, clear English communication, and a customer-focused mindset, with experience in IT service desk or technical