IT Support Specialist (with German)

Capgemini; Katowice; On-site; PLN 60,000 - 84,000; Full time

Job summary

Capgemini in Katowice seeks an IT support professional to assist German-speaking users with incidents and service requests, delivering timely resolutions and maintaining high service quality. You will work with international teams and contribute to ongoing service improvement, ensuring effective communication and customer satisfaction.

The role emphasizes strong German language skills, clear English communication, and a customer-focused mindset, with experience in IT service desk or technical

Qualifications

• Fluent German and good English communication.
• Background in IT service desk or technical support.
• Strong customer focus and problem-solving skills.

Responsibilities

• Provide advanced IT support for German-speaking users.
• Resolve incidents and service requests to meet SLAs.
• Collaborate with international teams to improve services.
• Demonstrate effective communication and problem-solving.
• Share knowledge to foster continuous improvement.

Skills

German language

English communication

IT service desk

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You will provide advanced IT support to German-speaking users, resolving incidents and service requests while ensuring high service quality and SLA compliance. You will collaborate with international teams, contribute to continuous service improvement, and deliver excellent customer service through effective communication and problem-solving.

Your tasks

• Provide advanced IT support and service coordination for German-speaking users.
• Resolve complex incidents and service requests in a timely manner.
• Ensure compliance with agreed service level agreements (SLAs).
• Collaborate with international teams to deliver effective support.
• Contribute to knowledge sharing and continuous service improvement.
• Build high customer satisfaction through professional communication and problem resolution.

Your profile

• Fluent German and good English communication skills.
• Experience in IT service desk, technical support, or service centre environments.
• Ability to resolve complex incidents and service requests.
• Strong customer focus and problem-solving skills.