German-Speaking IT Support Specialist | Hybrid Work

Capgemini Polska; Katowice; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Medicover medical care

Private life insurance

Sports card

Employee wellbeing programs

Job summary

Capgemini Polska is seeking an IT Support Specialist (German) to provide advanced IT support to German-speaking users from Katowice. You will resolve incidents, ensure SLA compliance, and collaborate with international teams to deliver effective support.

Join us to contribute to knowledge sharing and continuous service improvement while delivering excellent customer service through professional communication and problem resolution.

Qualifications

• Fluent German and good English communication skills.
• Experience in IT service desk, technical support, or service centre environments.
• Ability to resolve complex incidents and service requests.
• Strong customer focus and problem-solving skills.
• Experience working with SLAs and service management processes.
• Ability to collaborate effectively with international teams.
• Proactive approach to knowledge sharing and continuous improvement.

Responsibilities

• Provide advanced IT support and service coordination for German-speaking users.
• Resolve complex incidents and service requests in a timely manner.
• Ensure compliance with agreed service level agreements (SLAs).
• Collaborate with international teams to deliver effective support.
• Contribute to knowledge sharing and continuous service improvement.
• Build high customer satisfaction through professional communication and problem resolution.

Job description

Capgemini Polska is seeking an IT Support Specialist (German) to provide advanced IT support to German-speaking users from Katowice. You will resolve incidents, ensure SLA compliance, and collaborate with international teams to deliver effective support.

Join us to contribute to knowledge sharing and continuous service improvement while delivering excellent customer service through professional communication and problem resolution.