Customer Service Quality & Process Specialist - German

Capgemini; Kraków; Hybrid; PLN 111,600 - 156,240; Full time

Benefits offered by this job

Medical care with Medicover

Private life insurance

Sports card

Access to training tracks with certification opportunities

Hybrid working model

Job summary

Capgemini in Kraków is looking for a Customer Service Specialist to join a dynamic team dedicated to providing top-notch service. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills in English and German, and the ability to multitask effectively.

The role involves resolving inquiries across digital channels and troubleshooting technical issues. Capgemini offers a hybrid working model, extensive training opportunities, medical care, and life insurance, contributing to a supportive work environment.

Qualifications

• Minimum 2 years of experience in customer service or an international contact center.
• Ability to multitask, stay organized, and adapt to changing priorities.

Responsibilities

• Resolve customer inquiries across digital channels.
• Deliver high-quality customer service with a professional approach.
• Troubleshoot technical issues using available tools.
• Manage multiple interactions simultaneously.
• Review and validate customer interactions for accuracy.
• Contribute to continuous process and quality improvements.

Skills

Fluent German (min. C1)

Strong communication skills

Customer service skills

Good technical troubleshooting skills

Strong problem-solving abilities

Tools

MS Office (Excel)

Job description

Capgemini in Kraków is looking for a Customer Service Specialist to join a dynamic team dedicated to providing top-notch service. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills in English and German, and the ability to multitask effectively.

The role involves resolving inquiries across digital channels and troubleshooting technical issues. Capgemini offers a hybrid working model, extensive training opportunities, medical care, and life insurance, contributing to a supportive work environment.