German-Speaking 1st Line IT Support Engineer (Hybrid)

Atos; Województwo kujawsko-pomorskie; Hybrid; PLN 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working model

Language practice in German & English

Private medical care

Job summary

Atos is seeking a 1st Line Support Analyst / Engineer with German to join our Service Desk in Poland on a hybrid basis. You will be the first point of contact for international users, delivering basic technical support and ensuring customer satisfaction.

You will handle incidents, log and track requests, perform initial troubleshooting, escalate complex issues, and communicate clearly in German and English while working in shifts.

Qualifications

• German language proficiency (spoken and written) at least B2+/C1.
• English language proficiency at least B1/B2 (working level).
• Willingness to work in a shift-based model, including night shifts if required.
• Customer-oriented mindset and strong communication skills.
• Interest in IT and motivation to build a career in technical support.
• Ability to follow procedures, prioritize tasks and work in structured environments.

Responsibilities

• Act as the first point of contact for end users via phone, email, chat or ticketing system.
• Provide basic technical support and guidance for IT-related issues.
• Register, track and update incidents and service requests in line with SLA procedures.
• Perform initial issue analysis and troubleshooting (software, access, basic hardware issues).
• Escalate more complex cases to 2nd line support when needed.
• Communicate clearly and professionally with users in German and English.
• Ensure a positive user experience through a helpful and service-oriented approach.

Skills

German language

English language

Shift work

Customer-oriented mindset

IT interest

Structured work approach

Tools

Windows

MS Office

Job description

Atos is seeking a 1st Line Support Analyst / Engineer with German to join our Service Desk in Poland on a hybrid basis. You will be the first point of contact for international users, delivering basic technical support and ensuring customer satisfaction.

You will handle incidents, log and track requests, perform initial troubleshooting, escalate complex issues, and communicate clearly in German and English while working in shifts.