German-Speaking Customer Support Specialist (Hybrid)

Capita; Opole; Híbrido; PLN 45.000 - 89.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Performance bonus up to 5000 PLN per m

Supplementary medical insurance (LuxM​

Generali group insurance

Multisport

MultiKafeteria platform

Relocation support

Referral bonus up to 6000 PLN

Descripción de la vacante

Capita is hiring a Customer Service Agent with German in Opole, Poland. You will support clients via phone and email, analyze inquiries, and provide information on products and invoices. A hybrid work model applies with two days from home and three days in the office after nesting period, with a potential performance bonus.

This full-time role emphasizes customer care, collaboration with internal teams, and the opportunity to upsell relevant add-ons to meet evolving needs.

Formación

• German at C1 level required.
• Strong customer-oriented mindset.
• Excellent organizational and communication skills.
• Proficient in MS Office.
• Willingness to work shifts in a hybrid model (home and office).

Responsabilidades

• Handle customer inquiries via phone and email across channels.
• Analyze and resolve customer questions.
• Provide information on administrative and technical requests (products, invoices).
• Make changes in the system and route issues to appropriate teams.
• Promote add-ons and upgrades to enhance customer experience.

Conocimientos

German (C1)

Customer oriented

Organization & communication

MS Office

Shift work (hybrid)

Herramientas

MS Office

Descripción del empleo

Capita is hiring a Customer Service Agent with German in Opole, Poland. You will support clients via phone and email, analyze inquiries, and provide information on products and invoices. A hybrid work model applies with two days from home and three days in the office after nesting period, with a potential performance bonus.

This full-time role emphasizes customer care, collaboration with internal teams, and the opportunity to upsell relevant add-ons to meet evolving needs.