German Customer Support - Poland

German eTrade GmbH; Katowice; On-site; PLN 56,000 - 78,000; Full time

Benefits offered by this job

Performance bonuses

LuxMed private medical care

MyBenefit cafeteria

Life insurance

5-week fully paid training

Internal promotion opportunities

Work in Szczecin or Katowice

Job summary

A leading e-commerce company in Poland is seeking a customer support agent. You will manage customer inquiries via phone and email, handling payment issues and service inquiries. Candidates must be fluent in German and English with strong communication skills. The role offers performance bonuses, a comprehensive benefits package, and extensive training in Szczecin or Katowice.

Qualifications

• Experience in customer care is an advantage.
• Basic understanding of computer handling skills.
• Experience in customer care is an advantage.
• Basic computer handling skills expected.
• Excellent problem solving and research abilities.
• Strong communication, service orientation, and thoroughness.

Responsibilities

• Handling calls and emails from customers regarding payment issues and service inquiries.
• Identify issues, handle complaints, and provide solutions within time limits.
• Communicate with customers in a friendly and professional manner.
• Communicate with customers in a friendly and professional manner.

Skills

Fluent in English (B2)

Native German speaker

Excellent problem-solving skills

Strong communication skills

Job description

Reference: COPO

Work and live in Poland

*You need a European passport to apply*

We offer

• Performance bonuses
• Work in Szczecin or Katowice
• Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
• 5-week fully paid training (4-week training is Onboarding in Lublin, paid by the employer in terms of transport and accommodation)
• Development opportunities (high chance to grow internally, such as team leader, quarterly)

The job

As the customer support agent you will be interacting with customers on the phone or via email. Some of your daily tasks include:

• Handling calls and mails from customers regarding payment issues, service issues, cancellations, and other product related inquiries
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Communicating with customers in a friendly and professional manner

Your qualifications

You speak and write German at a native level and you are fluent in English (B2).

Experience in customer care is an advantage.

You have a basic understanding and level of computer handling skills.

Excellent problem solving skills with the capability of research and identification of the right information.

You have strong communication skills and you are service-oriented, professional, and thorough.