German-Speaking Customer Service Agent (Part-Time) – Hybrid

Capita; Poland; Hybrid; PLN 39,000 - 56,000; Part time

Benefits offered by this job

Hybrid work model

Medical insurance (LuxMed) and Generli

PPK (Employee Capital Plans)

Referral bonus up to 6000 PLN

Relocation support

8-hour day with 30 min lunch

Job summary

Capita is seeking a Customer Service Agent with German (m/f/d) for a part-time role based in Opole, Poland. You will handle customer inquiries across phone, email, and chat, delivering high-quality support and guidance on products, billing, and technical aspects.

The position offers hybrid work after a nesting period and rewards performance with a bonus. The role requires fluent German (C1), strong customer focus, and solid IT and MS Office skills.

Qualifications

• German language skills at C1 level required.
• Customer-focused mindset with passion for service.
• Solid IT skills and quick learning of new systems.
• Excellent organizational and communication abilities; multitasking capable.
• Proficient in MS Office.

Responsibilities

• Provide support via phone, email, and chat, ensuring a positive customer experience.
• Understand and resolve inquiries with clear, accurate solutions.
• Guide customers on product features, billing, and technical questions.
• Update and maintain system records accurately and compliantly.
• Suggest relevant add-ons and upgrades to enhance value for customers.

Skills

German (C1)

Customer focus

IT skills

Multitasking

MS Office

Tools

CRM systems

Job description

Capita is seeking a Customer Service Agent with German (m/f/d) for a part-time role based in Opole, Poland. You will handle customer inquiries across phone, email, and chat, delivering high-quality support and guidance on products, billing, and technical aspects.

The position offers hybrid work after a nesting period and rewards performance with a bonus. The role requires fluent German (C1), strong customer focus, and solid IT and MS Office skills.