German-Speaking Customer Service Specialist - Hybrid

Accenture Poland; Województwo mazowieckie; Hybrid; PLN 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Employee referral program

Job summary

Accenture Poland in Warsaw is offering a fixed-term role to support service and repair requests via phone and email, review contracts, and manage orders and returns in SAP.

You will coordinate with internal teams and spare parts vendors, ensuring timely responses to client queries and working in a hybrid setup with some onsite and remote days. Proficiency in German (C1) and English (B2) is required, along with full-time hours and strong communication skills.

Qualifications

• Fluent in German (C1) and English (B2).
• Strong client-facing and communication skills.
• Excellent time management and ability to prioritize tasks.

Responsibilities

• Provide support for service and repair requests via phone and email.
• Review and validate contractual agreements related to the service and repair process.
• Manage orders and returns activities in SAP.
• Coordinate the service and repair process with internal teams and vendors.
• Ensure timely resolution of customer queries against contractual metrics.

Skills

German language (C1)

English language (B2)

Client orientation

Time management

Interpersonal skills

MS Office

Tools

SAP

Job description

Accenture Poland in Warsaw is offering a fixed-term role to support service and repair requests via phone and email, review contracts, and manage orders and returns in SAP.

You will coordinate with internal teams and spare parts vendors, ensuring timely responses to client queries and working in a hybrid setup with some onsite and remote days. Proficiency in German (C1) and English (B2) is required, along with full-time hours and strong communication skills.