German-Speaking Customer Care Expert (Hybrid)

WiP Jobs Recruitment; Warszawa; Hybrid; PLN 112,000 - 156,000; Full time

Benefits offered by this job

Permanent contract

Private Medical care

Hybrid working scheme

Career growth opportunities

Multinational environment

Training

Job summary

WiP Jobs Recruitment is seeking a Customer Care Expert with German in Warsaw to deliver top-tier support across channels. You will troubleshoot issues, analyze user feedback, and collaborate with product teams to enhance the customer experience.

The role requires German at C1/C2, English at C1, and about 1 year in a customer-facing position. A hybrid setup is offered with on-site days in Warsaw and remote work options.

Qualifications

• Fluency in German at C1/C2 level is required.
• Proficiency in English at C1 level for international communication.
• Around 1 year in a customer-related role shows commitment to service.
• Strong customer-oriented mindset and communication skills.
• Polish residence permit or EU citizenship is required.

Responsibilities

• Provide technical solutions and support on products via email, phone, and chat.
• Maintain accurate records of customer interactions and feedback.
• Address inquiries, troubleshoot issues, and resolve concerns promptly.
• Analyze user behavior and content relevance to improve satisfaction.
• Collaborate with cross-functional teams to ensure seamless issue resolution.

Skills

German (C1/C2)

English (C1)

Customer-centric

Job description

WiP Jobs Recruitment is seeking a Customer Care Expert with German in Warsaw to deliver top-tier support across channels. You will troubleshoot issues, analyze user feedback, and collaborate with product teams to enhance the customer experience.

The role requires German at C1/C2, English at C1, and about 1 year in a customer-facing position. A hybrid setup is offered with on-site days in Warsaw and remote work options.