German-Speaking Customer Support Specialist | Hybrid Kraków

Capita; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Monthly bonus up to 5000 PLN

Private medical care (Luxmed)

Generali insurance

Multisport Plus/Classis or Multicafetr

Extra volunteering day

Mentoring programmes

Internal trainer opportunity

Friendly team and work-life balance

Job summary

Capita in Kraków seeks a German-speaking customer support specialist to handle inquiries by phone and email, resolve issues, and maintain accurate records. You will collaborate with internal teams to ensure smooth service delivery and promote Capita's products and services.

This role begins with onboarding in Kraków, transitioning to hybrid work thereafter. Requirements include German at least B2+, strong communication, and problem-solving skills, plus a willingness to work rotating shifts of 40

Qualifications

• German language proficiency (B2+)
• Strong communication and problem-solving skills
• Willing to work in rotating shifts (40 hours/week)

Responsibilities

• Handle customer inquiries via phone and email
• Resolve customer issues and provide accurate information
• Update customer records and manage system changes
• Collaborate with internal teams to ensure efficient service
• Identify customer needs and promote relevant products and services

Skills

German language

Communication

Problem solving

Shift work

Job description

Capita in Kraków seeks a German-speaking customer support specialist to handle inquiries by phone and email, resolve issues, and maintain accurate records. You will collaborate with internal teams to ensure smooth service delivery and promote Capita's products and services.

This role begins with onboarding in Kraków, transitioning to hybrid work thereafter. Requirements include German at least B2+, strong communication, and problem-solving skills, plus a willingness to work rotating shifts of 40