Customer Service Specialist with Hebrew

Concentrix; Poland; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Life insurance

Multisport card

Language classes

Concentrix training program

Referral bonuses

Job summary

Concentrix is seeking a multilingual Customer Service Associate to advise customers on hygiene products and handle inquiries in Hebrew and English. You will provide multichannel support, respond to e-commerce complaints, and maintain high customer satisfaction levels through polite, patient communication.

The role involves working from the Katowice office, with paid training, career development opportunities, and benefits including medical and life insurance, Multisport, and language classes as

Qualifications

• Hebrew C1/C2 and English B2 required.
• Proficient with various computer programs and able to learn quickly.
• Able to listen, understand, review, and provide solutions.
• Strong attention to detail and ability to multitask.
• Customer service experience in international or fast-paced environment is a plus.

Responsibilities

• Serve as brand ambassador and advise customers on hygiene products.
• Respond to inbound and make outbound calls in Hebrew and English regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack).
• Provide multichannel written support: email, chat, and social media channels.
• Document e-commerce complaints logged on e-commerce platforms.
• Maintain a high level of customer satisfaction.
• Remain polite, patient and courteous with customers throughout the experience.
• Ensure the end-to-end experience for all customers is at a high level of satisfaction.

Skills

Hebrew C1/C2

English B2

CRM

Multitasking

Communication

Customer service

Tools

CRM systems

Job description

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene products
• Responding to inbound and making outbound calls in Hebrew and English regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
• Providing multichannel written support: e-mail, chat, and social media channels
• Documenting e-commerce complaints logged on e-commerce platforms
• Maintain high level of customer satisfaction
• Remain polite, patient and courteous with customers throughout the experience.
• Ensure the end to end experience for all customers is at high level of customer satisfaction.

Our requirements

• Language level: Hebrew C1/C2 (contact with the customers) + English B2.
• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
• Able to listen to understand, review, and provide solutions.
• High-developed communication skills.
• Strong attention to details and ability to multitask.

Optional

• Customer Service experience in an international, fast-peace environment (1 year).
• Practical knowledge of CRM systems.

What we offer

• Employment contract (3-month of probation period with possibility of extension).
• Work from office in Katowice (modern office at Global Office Park).
• Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
• Language classes: Polish or English.
• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
• Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
• Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
• Competitions, integration events, and recognition program Be The Best to act as a One Team!
• Social Fund because your Employee Experience matters!

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.