German-Speaking E-commerce Back-Office Support

Concentrix; Województwo zachodniopomorskie; On-site; PLN 67,000 - 112,000; Full time

Benefits offered by this job

Private healthcare

MultiSport

Pizza Days

Career development program

Job summary

Concentrix in Szczecin, Poland, is seeking a Back-office Customer Support Specialist with German and English (both C1) to join a dedicated team. You will handle written communications for the German market, resolve issues, process refunds, and ensure GDPR-compliant handling with precision.

The role requires on-site availability, a fast typing pace (150+ wpm), and strong empathy, problem-solving skills, and resilience. Competitive benefits and career growth await.

Qualifications

• Fluent German (C1) and English (C1), both written and spoken.

Responsibilities

• Deliver written customer support via email for the German market with a small call volume.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Ensure every customer interaction is professional, empathetic, and solution-focused.
• Work with multiple systems efficiently while maintaining a high level of precision.

Skills

German (C1)

English (C1)

Job description

Concentrix in Szczecin, Poland, is seeking a Back-office Customer Support Specialist with German and English (both C1) to join a dedicated team. You will handle written communications for the German market, resolve issues, process refunds, and ensure GDPR-compliant handling with precision.

The role requires on-site availability, a fast typing pace (150+ wpm), and strong empathy, problem-solving skills, and resilience. Competitive benefits and career growth await.