German Language Customer Support Specialist – Global Smartphone Brand

Conectys; Poznań; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Meal vouchers

Private medical insurance

Vacation allowance

Holiday bonuses

Peer recognition program

Learning & development programs

Multisport Plus card

Chillout zone with games

Job summary

Conectys in Poznań is seeking a Customer Support Representative to join an international team. You will assist customers of a well-known smartphone brand via phone, email, or chat, delivering clear solutions and empathetic responses.

The role emphasizes learning new tools and product knowledge while maintaining professional communication, helping colleagues and contributing to a positive customer experience in a dynamic environment.

Qualifications

• Fluent German (B2/C1) spoken and written is required
• English (B2) sufficient for collaboration with teammates
• Ability to learn new tools, systems and product knowledge
• Friendly communication style, patience and attention to detail

Responsibilities

• Provide top-notch customer support via phone, email, or chat for customers of a known smartphone brand
• Understand customer needs and offer clear, effective solutions
• Handle inquiries and complaints with empathy and professionalism
• Follow predefined workflows and channel-specific procedures
• Participate in testing/launching/implementing new working products or tools

Skills

German (B2/C1)

English (B2)

Customer service

Empathy

Job description

Are you someone who’s naturally friendly, positive, and enjoys helping others? Are you fluent in German? If so, we’d love to meet you!

At Conectys, you’ll join a supportive and international team where your voice matters, your ideas count, and your growth is part of our success. As a Customer Support Representative, you’ll be at the heart of what we do—helping customers get the answers and support they need while enjoying the journey of professional development.

Your responsibilities

• Provide top-notch customer support via phone, email, or chat for the customers of a known smartphone brand
• Understand customer needs and offer clear, effective solutions
• Handle inquiries and complaints with empathy and professionalism
• Follow predefined workflows and channel-specific procedures
• Participate in testing/launching/implementing new working products or tools

Our requirements

• German (B2/C1) – spoken and written
• English (B2) – enough to collaborate with your teammates
• Ability to learn new tools, systems, and product knowledge
• Friendly communication style, patience, and attention to detail

Optional

• Passion for mobile technology and gadgets
• Experience providing support via phone, email, and chat
• Ability to remain calm and professional in challenging situations
• Customer-first mindset and positive attitude

What we offer

• Competitive salary + meal vouchers
• Extensive training to help you onboard
• Work from our modern, stylish office in Stary Browar, Poznań
• Small, friendly team where your contributions are noticed
• International exposure and collaboration with distributed, multicultural teams
• Relax in our chillout zone with table football, Nintendo, and more
• Private medical insurance to keep you covered
• Vacation allowance, Holiday bonuses, and other perks from our Social Fund
• Peer recognition program to celebrate your hard work
• Learning & development programs to help you grow
• Access to Multisport Plus card for fitness and wellness

Diversity Matters:

• We celebrate our differences and are proud to be an inclusive employer. No matter your background, you’re welcome here.