Customer Support Specialist with German

Concentrix; Katowice; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Private healthcare (LuxMed)

Life insurance

MyBenefit cafeteria

Integration events

Referral perks

International team

Career growth opportunities

Job summary

Concentrix in Katowice is seeking a Customer Support Specialist with German to assist German-speaking customers and deliver top-tier service before and after purchases.

You will handle inquiries, offer product advice, manage calls, and maintain precise records while collaborating with an international team. Fluency in German (C1) and English (B2) are required; strong MS Office skills are essential.

Qualifications

• German language proficiency at C1 level (written and spoken).
• English proficiency at B2 level for collaboration.
• Strong MS Office skills and quick adaptation to new tools.
• Excellent communication and organization.
• Customer-first mindset with problem-solving focus.

Responsibilities

• Customer support: assist customers with inquiries before and after purchases.
• Product advice: provide expert guidance and product comparisons.
• Call handling: manage inbound/outbound calls efficiently and clearly.
• Data and documentation: maintain accurate customer data and records.
• Tech troubleshooting: help customers resolve technical issues quickly.

Skills

German language proficiency (C1)

English proficiency (B2)

MS Office proficiency

Communication & organizational skills

Customer-first mindset

Tools

MS Office

Job description

• Customer Support: Assist customers with all kinds of inquiries and provide top-notch service before and after their purchases.
• Product Advice: Share expert advice and offer personalized product comparisons, helping customers make smart purchasing decisions.
• Call Handling: Manage inbound and outbound calls, always aiming for clarity, efficiency, and customer satisfaction.
• Data & Documentation: Keep things running smoothly by managing customer data, records, and documentation with precision.
• Tech Troubleshooting: Help customers solve technical issues quickly and effectively.

Job Title

Customer Support Specialist with German

Your responsibilities

• Customer Support: Assist customers with all kinds of inquiries and provide top-notch service before and after their purchases.
• Product Advice: Share expert advice and offer personalized product comparisons, helping customers make smart purchasing decisions.
• Call Handling: Manage inbound and outbound calls, always aiming for clarity, efficiency, and customer satisfaction.
• Data & Documentation: Keep things running smoothly by managing customer data, records, and documentation with precision.
• Tech Troubleshooting: Help customers solve technical issues quickly and effectively.

Our requirements

• Fluency in German (C1 level, both written and spoken) – You'll be our go-to expert for German-speaking customers.
• English Proficiency (B2 level) – You’ll need to collaborate with our international team and participate in training.
• Tech Skills: Strong knowledge of MS Office and the ability to quickly adapt to new tech tools and systems.
• Communication & Organizational Skills: You excel at communicating clearly, staying organized, and managing multiple tasks efficiently.
• A Customer-First Mindset: You’re approachable, empathetic, and eager to solve problems and make a positive impact on customer experiences.

Optional

• Experience in customer service (especially in e-commerce, tech support, or pre/post-sales roles).

What we offer

• Work in Style: A modern, sleek office located at Global Office Park in the heart of Katowice.
• Amazing Benefits: Private healthcare (LuxMed), life insurance, MyBenefit cafeteria, integration events, and more.
• Referral Perks: Get rewarded for referring friends to join our awesome team.
• International Vibes: Work alongside a friendly, multicultural team that supports and collaborates globally.
• Career Growth: With us, you’re not just another employee – you’re part of a team that’s invested in your growth and success. Plenty of opportunities to climb the career ladder!