Customer Care Expert with GERMAN

WiP Jobs Recruitment; Warszawa; Hybrid; PLN 112,000 - 156,000; Full time

Benefits offered by this job

Permanent contract

Private Medical care

Hybrid working scheme

Career growth opportunities

Multinational environment

Training

Job summary

WiP Jobs Recruitment is seeking a Customer Care Expert with German in Warsaw to deliver top-tier support across channels. You will troubleshoot issues, analyze user feedback, and collaborate with product teams to enhance the customer experience.

The role requires German at C1/C2, English at C1, and about 1 year in a customer-facing position. A hybrid setup is offered with on-site days in Warsaw and remote work options.

Qualifications

• Fluency in German at C1/C2 level is required.
• Proficiency in English at C1 level for international communication.
• Around 1 year in a customer-related role shows commitment to service.
• Strong customer-oriented mindset and communication skills.
• Polish residence permit or EU citizenship is required.

Responsibilities

• Provide technical solutions and support on products via email, phone, and chat.
• Maintain accurate records of customer interactions and feedback.
• Address inquiries, troubleshoot issues, and resolve concerns promptly.
• Analyze user behavior and content relevance to improve satisfaction.
• Collaborate with cross-functional teams to ensure seamless issue resolution.

Skills

German (C1/C2)

English (C1)

Customer-centric

Job description

About the job Customer Care Expert with GERMAN

Our client a leading web development platform dedicated to empowering individuals and businesses to create visually stunning websites effortlessly. As they continue to expand their global reach, they are looking for a Customer Care Expert with German to join their dynamic team in Warsaw.

What duties will help you grow?

• Provide technical solutions and support on products via various communication channels (e.g., email, phone, chat);
• Maintain accurate and up-to-date records of customer interactions and feedback;
• Address customer inquiries, troubleshoot issues, and resolve concerns promptly and effectively;
• Analyze user behavior, content suitability, and relevance to determine their effect on user satisfaction;
• Collaborate closely with cross-functional teams to ensure seamless issue resolution and customer satisfaction;
• Influence the way users are supported and improve it to make sure users experience is the best possible;
• Work with all other departments and product teams, and liaise with them about users needs;
• Proactively identify opportunities to enhance the customer experience and share insights with the team.

What do you need to start?

• Fluency in German (C1/C2 level) is essential;
• Proficiency in English (C1 level) to effectively communicate with the international team;
• Approximately 1 year of experience in any customer-related role, such as shop assistant, waiter, bartender, or customer support, demonstrating a strong commitment to customer satisfaction;
• Customer-oriented mindset with a passion for delivering exceptional service;
• Excellent verbal and written communication skills;
• Exceptional listening and questioning skills;
• Ability to multitask in a very fast-paced environment;
• Enthusiasm for continuous learning and adapting to new technologies and processes;
• A valid Polish residence permit, Polish visa, or EU citizenship is required.

What have we prepared for you?

A lot of benefits:

• Permanent contract with an attractive salary;
• Private Medical care;
• Hybrid working scheme (4 days on-site from the Warsaw office and 1 day remotely.);
• Career and growth opportunities in a solid and structured company;
• Multinational environment;
• Professional initial and development training.