Customer Support Specialist with Polish in the retail industry

Targi Pracy; Szczecin; Hybrid; PLN 56,000 - 89,000; Full time

Benefits offered by this job

Private healthcare LuxMed

MyBenefit monthly budget

Private life insurance

MultiSport

Fruits on Wednesdays

Pizza Days

Talent Development Program

CNX Academy mentoring

CNX University online trainings

Refer a friend bonus up to 4000 PLN

Amazing work culture

Modern office in Szczecin center

Job summary

Targi Pracy is seeking a Customer Support Specialist for the Polish market in Szczecin. You will provide written email support in Polish, resolve issues by reviewing past interactions, and handle refunds with care while adhering to GDPR requirements.

The role requires fluent Polish and English at C1 level, strong communication, and a patient, empathetic approach. You will work on-site in a structured back-office environment with comprehensive training and benefits.

Qualifications

• Fluent Polish (C1) and English (C1) both written and spoken.
• Strong communication, analytical, and problem-solving skills.
• On-site availability in Szczecin for full-time work.

Responsibilities

• Deliver written customer support via email for the Polish market.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Ensure every customer interaction is professional, empathetic, and solution-focused.
• Work with multiple systems efficiently while maintaining a high level of precision.

Skills

Polish (C1)

English (C1)

Communication

Analytical mindset

Problem solving

Empathy

Typing 150+ WPM

Computer literacy

On-site in Szczecin

Tools

CRM systems

Job description

Customer Support Specialist with Polish in the retail industry

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in Polish (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you!

Your responsibilities:

• Deliver written customer support via email for the Polish market.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Ensure every customer interaction is professional, empathetic, and solution-focused.
• Work with multiple systems efficiently while maintaining a high level of precision.

What we are looking for:

• Fluent Polish (C1) and English (C1) – both written and spoken.
• Excellent communication skills and the ability to clearly explain solutions.
• Strong analytical and problem-solving mindset.
• Patience, empathy, and emotional resilience.
• Typing speed of 150+ keystrokes per minute and solid computer literacy.
• Availability for full-time on-site work in Szczecin

What we offer:

• Employment based on a labor contract
• Engaging trainings
• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
• Talent Development Program: a transparent career paths and promotions
• CNX Academy: with mentoring program
• CNX University: with unlimited online trainings available
• Refer a friend: bonus for recommending a friend up to 4000pln
• Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
• Modern office in the heart of Szczecin center