Customer Technical Service with German

Talkpush; Katowice; On-site; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Relocation support

Office in Katowice

Private insurance

Private medical health care

Concentrix Academy

LinkedIn Learning

Refer a Friend bonus up to 4000 PLN

Recognition programs

Job summary

Talkpush is seeking a Customer Service Technical Specialist to join our international support team in Katowice. You will troubleshoot product issues, guide customers through installation and usage, and ensure a high-quality experience across phone, email, and chat.

Requirements include German C1 and English B2, prior customer service or tech support experience, strong technical aptitude, knowledge of Windows and MS Office, and the ability to work independently.

Qualifications

• Fluent in German (C1) and English (B2).
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics or home & garden equipment.
• Good knowledge of Windows environment and MS Office applications.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings in internal systems.
• Educate customers on product features and best practices.
• Ensure customer satisfaction while meeting quality targets.

Skills

German language skills

English language skills

Customer service experience

Technical troubleshooting

Windows & MS Office

Communication skills

Independent work

Multitasking

Education

Technical education or certifications

Tools

CRM systems

Ticketing systems

Job description

About the role:

Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.

Key Responsibilities:

• Provide technical support via phone, email, and chat.

• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices

• Guide customers through product setup, installation, configuration, and maintenance.

• Identify root causes of technical issues and determine appropriate solutions.

• Escalate complex cases to specialized teams when necessary.

• Document customer interactions and technical findings accurately in internal systems.

• Educate customers on product features, best practices, and preventive maintenance.

• Ensure customer satisfaction while meeting quality and productivity targets.

Requirements:

• Fluency in German (C1) and English (B2).

• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.

• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.

• Ability to analyze problems and provide clear, customer-friendly solutions.

• Good knowledge of Windows environment and MS Office applications.

• Excellent communication and interpersonal skills.

• Ability to work independently and manage multiple customer inquiries simultaneously.

• Readiness to work from an office in Katowice

Nice to Have:

• Technical education or relevant certifications.

• Experience with CRM or ticketing systems.

What do we offer:

• Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.

• Relocation support to Katowice.

• Labor contract with attractive salary.

• Full-time position available as of 16.11.2026.

• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.

• Development programs like Concentrix Academy for the future Team Leaders.

• Unlimited courses (Concentrix University, LinkedIn Learning).

• Recommendation program Refer a Friend with bonus up to 4000 PLN!

• Recognition programs: Game Changer Award as well as Be The Best.