Customer Service Specialist with French

Concentrix; Polska; In loco; PLN 56.000 - 89.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private medical care

Life insurance

Training & development

Referral bonuses

Company events

Descrizione del lavoro

Concentrix in Katowice is hiring a customer service specialist to support hygiene product queries in French and English. You will manage inbound and outbound calls, handle complaints related to damaged items or quality issues, and provide multichannel support via email, chat, and social media.

The role emphasizes a high standard of customer satisfaction and credible issue resolution. Training is provided, with an emphasis on developing language skills and product knowledge.

Competenze

• Language requirements: French C1/C2 and English B2.
• Proficient in a variety of computer programs and able to learn new tools quickly.
• Able to listen, review, and provide solutions with strong communication skills.

Mansioni

• Act as brand ambassador and advise customers on hygiene products in French and English.
• Handle inbound/outbound calls for product inquiries and complaints (damaged/quality issues/missing items).
• Provide multichannel written support via email, chat, and social media.
• Document e-commerce complaints on platforms.
• Maintain high levels of customer satisfaction.
• Remain polite, patient, and courteous throughout the customer journey.

Conoscenze

French proficiency

English proficiency

CRM systems

Strumenti

Computer programs

Descrizione del lavoro

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene products - providing support in French & English.
• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
• Providing multichannel written support: e-mail, chat, and social media channels
• Documenting e-commerce complaints logged on e-commerce platforms
• Maintain high level of customer satisfaction
• Remain polite, patient and courteous with customers throughout the experience.
• Ensure the end to end experience for all customers is at high level of customer satisfaction.

Our requirements

• Language level: French C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).
• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
• Able to listen to understand, review, and provide solutions.
• High-developed communication skills.
• Strong attention to details and ability to multitask.

Optional

• Customer Service experience in an international, fast-peace environment (1 year).
• Practical knowledge of CRM systems.

What we offer

• Employment contract (3-month of probation period with possibility of extension).
• Work from office in Katowice (Global Office Park).
• Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
• Language classes: Polish or English.
• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
• Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
• Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
• Competitions, integration events, and recognition program Be The Best to act as a One Team!
• Social Fund because your Employee Experience matters!

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.