Customer Service Representative with German

Randstad Polska; Warszawa; Hybrid; PLN 56,000 - 78,000; Full time

Benefits offered by this job

Life insurance

Lunch card

Sports card

Co-financing for kids' summer camps

Christmas gifts

Free Legimi access

Discount on company products

Job summary

Randstad Polska is seeking a Customer Service Representative with German in Warsaw. You will be the main contact for B2B customers with a focus on building strong relationships and ensuring timely deliveries.

A fluent German (min B2) and good English are required, with French knowledge considered a plus. The role offers a hybrid work model with a company that values long-term client partnerships and a proactive, solution-driven mindset.

Qualifications

• Fluent German and English, min B2 in both languages.
• Poland work eligibility.
• Previous experience in Customer Service / Order Management.
• Willingness to work with B2B clients and build long-term relations.

Responsibilities

• Be the main contact for B2B customers (large companies).
• Manage the full customer journey: check forecasts, process orders, coordinate with logistics to ensure on-time delivery.
• Act as a problem-solver, coordinating with sales or supply to resolve issues quickly.
• Build strong relationships and ensure an excellent customer experience.
• Use a wide ecosystem of modern digital tools to support the role.

Skills

German language

English language

French (nice to have)

Customer service

Job description

Customer Service Representative with German

Ready to launch your career with a global brand? We’re looking for German speakers (B2+) to join a Customer Service team in Warsaw!

Hey! We're Randstad, and we're helping one of our clients (a global leader in their field) develop their Customer Operations Hub right here in Warsaw.

So, what's the deal?

• You’ll be part of a company with strong values and a real purpose.
• This company genuinely cares. They believe in building real, lasting relationships—with their clients and withyou.

The one key requirement: This role is all about building relationships with partners. You'll need to be fluent in German (minimum B2 level) and also comfortable using English for team communication.

What will your tasks involve?

• be the main contact for B2B customers (we're talking big companies that buy our client's products),
• handle the entire customer journey. You'll check their future orders (forecasts), process their current orders, and work with the logistics team to make sure everything gets delivered on time.
• be a problem-solver. If a customer has a question or an issue, you’re the one they’ll call. You’ll be the detective who finds the solution and works with other teams (like sales or supply) to get it fixed fast.
• build relationships. Your main goal is to make the customer experience amazing and build strong, positive connections.
• use modern tools. You’ll have a whole ecosystem of digital tools to help you get your job done.

What we expect from you?

• advanced knowledge of German and English (min. B2 on both languages),
• good knowledge of French will be a big plus
• eligibility to live and work in Poland,
• previous experience in Customer Service / Order Management,
• proactive attitude with ability to quickly adapt to new situations,
• problem solving mindset,
• willingness to work with customers and building long-term relations,
• customer focus and effective communication skills,

What you can expect from us?

• contract of employment,
• hybrid model of work,
• life insurance,
• lunch card,
• sports card,
• co‑financing for kids' summer camps,
• Christmas gifts,
• free access to the Legimi platform,
• discount for company products.

this job offer is intended for people over 18 years of age