Customer Service Specialist with German (work from home)

Concentrix; Katowice; On-site; PLN 42,000 - 60,000; Full time

Benefits offered by this job

Private medical healthcare

Private life insurance

Language classes: Polish or English

Concentrix Academy - training program

Fully paid training

Referral Campaign with bonuses up to 4

Be The Best recognition program

Social Fund

Job summary

Concentrix is looking for a Customer Service Specialist with German language skills. The role involves handling calls in German and English, providing multichannel support, and documenting e-commerce complaints.

You will interact with customers while maintaining high satisfaction levels and professionalism. Requirements include German C1/C2, Polish C1/C2, English B2, and the ability to work from the Katowice office.

Qualifications

• German C1/C2 required for customer contact.
• Polish C1/C2 and English B2 for training and internal comms.
• Proficient with a variety of computer programs to learn new functions quickly.
• Able to listen, understand, and provide solutions.
• Strong communication skills with attention to detail and multitasking.
• Willingness to work from office in Katowice.

Responsibilities

• Serve as brand ambassador and advise customers on hygiene and birth-control products.
• Handle inbound/outbound calls in German and English for product enquiries and complaints.
• Provide multichannel written support via email, chat, and social media.
• Document e-commerce complaints on platforms.
• Maintain high levels of customer satisfaction.
• Remain polite, patient, and courteous throughout the experience.
• Ensure end-to-end customer satisfaction across interactions.

Skills

German language

Polish language

English language

Communication skills

Attention to detail

Multitasking

Active listening

Tools

CRM systems

Job description

Customer Service Specialist with German (work from home)

Job Description

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene and birth-control products
• Responding to inbound and making outbound calls (in German / English) regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
• Providing multichannel written support: e-mail, chat, and social media channels
• Documenting e-commerce complaints logged on e-commerce platforms
• Maintain high level of customer satisfaction
• Remain polite, patient and courteous with customers throughout the experience.
• Ensure the end to end experience for all customers is at high level of customer satisfaction.

Our requirements

• Language level: German C1/C2 (contact with the customers) + Polish C1/C2 + English B2 (language of the training and internal communication).
• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
• Able to listen to understand, review, and provide solutions.
• High-developed communication skills.
• Strong attention to details and ability to multitask.
• Readiness to work from office in Katowice.

Optional

• Customer Service experience in an international, fast-peace environment (1 year).
• Practical knowledge of CRM systems.

What we offer

• Employment contract (3-month of probation period with possibility of extension).
• Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
• Language classes: Polish or English.
• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
• Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
• Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
• Competitions, integration events, and recognition program Be The Best to act as a One Team!
• Social Fund because your Employee Experience matters!