Bilingual Customer Support Specialist - Hybrid & Growth

edrone; Kraków; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Private medical care with Medicover

Life insurance

Hybrid work model

Access to NAIS benefits platform (e.g.

Training & development programs

Job summary

Capgemini Polska is seeking a customer service professional to join an international team in Kraków. You will handle inquiries via phone and email, troubleshoot issues, and maintain strong customer relationships in a fast, collaborative environment.

The role emphasizes English and German proficiency, independence, and a willingness to grow within an international contact center. Hybrid work is offered with access to extensive training and benefits.

Qualifications

• Advanced level of English and German with excellent written and verbal communication.

Responsibilities

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.

Skills

English and German

Customer service

Excel

Problem solving

Independent work

Education

Bachelor's degree or student status

Tools

Excel

Job description

Capgemini Polska is seeking a customer service professional to join an international team in Kraków. You will handle inquiries via phone and email, troubleshoot issues, and maintain strong customer relationships in a fast, collaborative environment.

The role emphasizes English and German proficiency, independence, and a willingness to grow within an international contact center. Hybrid work is offered with access to extensive training and benefits.