French-Speaking Customer Service Associate (Part-Time)

Getinge; Kraków; On-site; PLN 55,000 - 83,000; Part time

Job summary

Getinge Shared Service Poland in Kraków is seeking a Junior Specialist Customer Service with French (part time). You will generate offers, process orders, and handle inquiries in a multicultural, open team environment.

The role emphasizes accuracy, teamwork, and strong communication. Experience in SSC customer service and SAP is an asset; French fluency at B2 level is required. Reasonable accommodations are available.

Qualifications

• Advanced French (B2) required.
• Detail oriented and well organized.
• Ability to work in a team and in multicultural environment.
• Strong interpersonal and communication skills.

Responsibilities

• Generating offers basing on technical product and service specifications.
• Accepting, verifying, processing, confirming and updating customer orders.
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues.
• Creating 3rd party purchase requisitions for specific customer/technician orders.
• Preparing contracts and tenders documentation and updating data relevant in SAP system.
• Preparing Service Confirmations and seeking Customer’s approval.
• Overlooking the Invoicing process.
• Updating product and contract masterdata.
• Answering incoming customer emails in a professional and prompt manner.
• Cooperating with internal departments and the business.
• Providing backup coverage & assistance within the department.
• Performing other related duties as required or assigned.
• Following internal controls requirements and complies with company’s policies and procedures.
• Participating in processes improvement initiatives.

Skills

French B2

Teamwork

Communication

Detail oriented

Organized

Interpersonal skills

Tools

SAP

Job description

Getinge Shared Service Poland in Kraków is seeking a Junior Specialist Customer Service with French (part time). You will generate offers, process orders, and handle inquiries in a multicultural, open team environment.

The role emphasizes accuracy, teamwork, and strong communication. Experience in SSC customer service and SAP is an asset; French fluency at B2 level is required. Reasonable accommodations are available.