Junior Specialist Customer Service with French (part time)

Getinge; Kraków; On-site; PLN 55,000 - 83,000; Part time

Job summary

Getinge Shared Service Poland in Kraków is seeking a Junior Specialist Customer Service with French (part time). You will generate offers, process orders, and handle inquiries in a multicultural, open team environment.

The role emphasizes accuracy, teamwork, and strong communication. Experience in SSC customer service and SAP is an asset; French fluency at B2 level is required. Reasonable accommodations are available.

Qualifications

• Advanced French (B2) required.
• Detail oriented and well organized.
• Ability to work in a team and in multicultural environment.
• Strong interpersonal and communication skills.

Responsibilities

• Generating offers basing on technical product and service specifications.
• Accepting, verifying, processing, confirming and updating customer orders.
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues.
• Creating 3rd party purchase requisitions for specific customer/technician orders.
• Preparing contracts and tenders documentation and updating data relevant in SAP system.
• Preparing Service Confirmations and seeking Customer’s approval.
• Overlooking the Invoicing process.
• Updating product and contract masterdata.
• Answering incoming customer emails in a professional and prompt manner.
• Cooperating with internal departments and the business.
• Providing backup coverage & assistance within the department.
• Performing other related duties as required or assigned.
• Following internal controls requirements and complies with company’s policies and procedures.
• Participating in processes improvement initiatives.

Skills

French B2

Teamwork

Communication

Detail oriented

Organized

Interpersonal skills

Tools

SAP

Job description

Getinge Shared Service Poland

Junior Specialist Customer Service with French (part time)

Location: Krakow, PL

Remote Work:

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Your responsibilities

• Generating offers basing on technical product and service specifications
• Accepting, verifying, processing, confirming and updating customer orders
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues
• Creating 3rd party purchase requisitions for specific customer/technician orders
• Preparing contracts and tenders documentation and updating data relevant in SAP system
• Preparing Service Confirmations and seeking Customer’s approval
• Overlooking the Invoicing process
• Updating product and contract masterdata
• Answering incoming customer emails in a professional and prompt manner
• Cooperating with internal departments and the business
• Providing backup coverage & assistance within the department
• Performing other related duties as required or assigned
• Following internal controls requirements and complies with company’s policies and procedures
• Participating in processes improvement initiatives

Our requirements

• Advanced level of French (at least B2) required
• Knowledge of SAP will be a strong asset but is not required
• Detail-oriented, accurate, well organized, flexible and open to changes
• Ability to work in a team
• Strong interpersonal and communication skills
• Willingness to work in an open and multicultural environment
• Experience in Customer Service especially in the SSC environment will be an asset

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.