German-Speaking CS Specialist — Impactful Support

Getinge; Kraków; Hybrid; PLN 56,000 - 78,000; Full time

Job summary

Getinge Shared Service Poland in Kraków is seeking a Specialist Customer Service with German. You will generate offers, verify and process orders, and respond to customer inquiries to ensure smooth order flow and accuracy.

You will be the main contact for customers on pricing, lead times and invoicing issues, coordinating with internal teams. Advanced German is required; SAP knowledge is beneficial in a multicultural environment.

Qualifications

• Advanced German (written and spoken) B1-B2 level.
• Detail-oriented, well organized, flexible and open to changes.
• Ability to work in a team.
• Willingness to work in an open and multicultural environment.

Responsibilities

• Generating offers based on technical product and service specifications.
• Accepting, verifying, processing, confirming and updating customer orders.
• Acting as contact for customers on inquiries (price requests, lead times, product availability, ship dates, invoicing issues).
• Creating 3rd party purchase requisitions for specific customer/technician orders.
• Overlooking the invoicing process.
• Answering incoming customer emails promptly and professionally.
• Cooperating with internal departments and the business.
• Providing backup coverage and assistance within the department.
• Performing other related duties as required or assigned.
• Following internal controls and company policies; contributing to process improvements.

Skills

German language

Tools

SAP

Job description

Getinge Shared Service Poland in Kraków is seeking a Specialist Customer Service with German. You will generate offers, verify and process orders, and respond to customer inquiries to ensure smooth order flow and accuracy.

You will be the main contact for customers on pricing, lead times and invoicing issues, coordinating with internal teams. Advanced German is required; SAP knowledge is beneficial in a multicultural environment.