French-Speaking B2B Client Services Associate (Junior)

Swarovski; Województwo pomorskie; Hybrid; PLN 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid work options

Private medical coverage

Life insurance

Employee discounts on Swarovski

Learning and career development

Volunteer leave

Employee social fund

Job summary

Swarovski in Gdansk, Poland, is seeking a Junior Client Service Specialist with French to support B2B clients across the French market. You will manage orders in SAP, assist after-sales requests, and collaborate with internal partners to resolve client needs.

The role offers hybrid work options, development programs, and employee discounts on Swarovski products. Fluency in French and English, basic Excel, and a client-service mindset are essential.

Qualifications

• Experience with SAP is an advantage.
• Basic proficiency in MS Excel.
• A calm and friendly demeanor with focus on customer service.
• Strong attention to detail and collaboration skills.

Responsibilities

• Support B2B clients across the French market and build long-term relationships.
• Manage orders in SAP including input/approval, backorders, invoicing, and notes; track deliveries for Partner Accounts.
• Assist clients with after-sales requests, including missing stock, lost parcels, and warranties.
• Collaborate with other departments to address client needs and requests and contribute to process optimization.

Skills

SAP

MS Excel

Customer service

Attention to detail

Communication

French language

English language

Tools

MS Excel

Job description

Swarovski in Gdansk, Poland, is seeking a Junior Client Service Specialist with French to support B2B clients across the French market. You will manage orders in SAP, assist after-sales requests, and collaborate with internal partners to resolve client needs.

The role offers hybrid work options, development programs, and employee discounts on Swarovski products. Fluency in French and English, basic Excel, and a client-service mindset are essential.