Specialist Customer Service with English (2nd shift, 6 months contract)

Getinge; Kraków; On-site; PLN 55,000 - 75,000; Part time

Job summary

Getinge Shared Service Poland is seeking a Specialist Customer Service with English for a 2nd shift, 6-month contract in Krakow. The role involves handling service orders, inquiries, and cross-functional collaboration within the SSC environment.

The ideal candidate has advanced English (C1), attention to detail, and strong interpersonal skills. SAP knowledge is a plus, and the position offers the afternoon shift aligned with US time zones.

Qualifications

• Advanced level of English (C1) required.
• Knowledge of SAP is an asset but not required.
• Detail-oriented, accurate, well organized, flexible and open to changes.
• Ability to work in a team.
• Strong interpersonal and communication skills.
• Willingness to work in an open and multicultural environment.
• Experience in Customer Service especially in the SSC environment will be an asset.
• Preferred working hours: permanent afternoon shift (US time zone).

Responsibilities

• Accepting, verifying, processing, confirming and updating service orders.
• Acting as contact for business partners and customers on inquiries (price requests, lead times, invoicing issues).
• Responding to incoming emails in a professional and prompt manner.
• Cooperating with internal departments and the business.
• Providing backup coverage and assistance within the department.
• Performing other related duties as required or assigned.
• Following internal controls and complying with company policies and procedures.

Skills

Advanced English

Team player

Interpersonal skills

Attention to detail

Flexibility

Tools

SAP

Job description

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Specialist Customer Service with English (2nd shift, 6 months contract)

Date: Oct 23, 2026

Location: Krakow, PL

Company: Getinge Shared Service Poland

Remote Work:

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Getinge is a leading global medical technology company with operations in the areas of surgery, intensive care, infection control, care ergonomics and wound care.

Getinge SSC is a Shared Service Center that provides Customer Service and Accounting services to the entities within Getinge in EMEA and North America Regions. We offer a great opportunity to develop your carrier path in finance, accounting and customer service in the international environment and be important part of Getinge Shared Service Center.

Your responsibilities

• Accepting, verifying, processing, confirming and updating service orders
• Acting as contact for business partners and customers on incoming inquiries e.g. price requests, lead times, invoicing issues
• Responsing incoming emails in a professional and prompt manner
• Cooperating with internal departments and the business
• Providing backup coverage & assistance within the department
• Performing other related duties as required or assigned.
• Following internal controls requirements and complies with company's policies and procedures.

Our requirements

• Advanced level of English(at least C1) required
• Knowledge of SAP will be a strong asset but is not required
• Detail-oriented, accurate, well organized, flexible and open to changes,
• Ability to work in a team
• Strong interpersonal and communication skills.
• Willingness to work in an open and multicultural environment
• Experience in Customer Service especially in the SSC environment will be an asset
• Preferred working hours: permanent afternoon shift (US time zone)

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.