EMEA Equipment Services Coordinator

Radiometer; Kraków; On-site; PLN 70,000 - 90,000; Full time

Job summary

Cytiva, part of Danaher’s family, is seeking an Equipment Services EMEA Customer Service Specialist based in Kraków, Poland, on-site. You will coordinate service communications, open requests, dispatch work orders, support inventory, and deliver exceptional customer service with internal and external stakeholders.

Applicants should be fluent in English, proficient in Polish, and familiar with Microsoft Office; German language is a plus.

Qualifications

• Written and spoken English is required.
• Proficiency in Polish; additional European language such as German is a plus.

Responsibilities

• Coordinate timely communication throughout the service process with Regional Service Managers, Field Service Engineers, Service Sales, Finance, Sales, customers, and partners.
• Open service requests and dispatch work orders for corrective repairs and preventive maintenance.
• Support physical inventory activities and activate contracts within internal systems.
• Deliver excellent service to internal and external customers by building relationships and responding to queries promptly and professionally.
• Collaborate with the team to maintain and improve service quality and ensure SOPs are followed.

Skills

English fluency

Polish language

German language (advantage)

Tools

Microsoft Office

ERP systems

Job description

Cytiva, part of Danaher’s family, is seeking an Equipment Services EMEA Customer Service Specialist based in Kraków, Poland, on-site. You will coordinate service communications, open requests, dispatch work orders, support inventory, and deliver exceptional customer service with internal and external stakeholders.

Applicants should be fluent in English, proficient in Polish, and familiar with Microsoft Office; German language is a plus.