Equipment Services Coordinator – EMEA (On-Site)

Cytiva; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Cytiva in Kraków, Poland, is hiring an Equipment Services EMEA Customer Service Specialist. You will be responsible for delivering excellent customer service for internal and external stakeholders, coordinating service processes, and supporting inventory and contracts. The role is fully on-site in Krakow.

The ideal candidate has English fluency, Polish proficiency, prior customer service experience, and familiarity with Microsoft Office and various systems. German language skills are a plus.

Qualifications

• Fluent in English with strong written and spoken communication.
• Polish proficiency and willingness to use other European languages (e.g., German).
• Prior client or customer service experience is preferred.
• Proficiency with Microsoft Office suite.
• Experience working with different systems or enterprise software.

Responsibilities

• Coordinate timely communication across service process with regional managers, engineers, sales and customers.
• Open service requests and dispatch work orders for repairs and preventive maintenance.
• Support inventory activities and contract activations within internal systems.
• Deliver excellent service to internal and external customers and build strong relationships.
• Collaborate with the team to maintain service quality and follow SOPs.

Skills

English fluency

Polish proficiency

German language (optional)

Customer service

Experience with multiple systems

Tools

Microsoft Office

Various systems platforms

Job description

Cytiva in Kraków, Poland, is hiring an Equipment Services EMEA Customer Service Specialist. You will be responsible for delivering excellent customer service for internal and external stakeholders, coordinating service processes, and supporting inventory and contracts. The role is fully on-site in Krakow.

The ideal candidate has English fluency, Polish proficiency, prior customer service experience, and familiarity with Microsoft Office and various systems. German language skills are a plus.