Equipment Services Specialist

Cytiva; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Cytiva in Kraków, Poland, is hiring an Equipment Services EMEA Customer Service Specialist. You will be responsible for delivering excellent customer service for internal and external stakeholders, coordinating service processes, and supporting inventory and contracts. The role is fully on-site in Krakow.

The ideal candidate has English fluency, Polish proficiency, prior customer service experience, and familiarity with Microsoft Office and various systems. German language skills are a plus.

Qualifications

• Fluent in English with strong written and spoken communication.
• Polish proficiency and willingness to use other European languages (e.g., German).
• Prior client or customer service experience is preferred.
• Proficiency with Microsoft Office suite.
• Experience working with different systems or enterprise software.

Responsibilities

• Coordinate timely communication across service process with regional managers, engineers, sales and customers.
• Open service requests and dispatch work orders for repairs and preventive maintenance.
• Support inventory activities and contract activations within internal systems.
• Deliver excellent service to internal and external customers and build strong relationships.
• Collaborate with the team to maintain service quality and follow SOPs.

Skills

English fluency

Polish proficiency

German language (optional)

Customer service

Experience with multiple systems

Tools

Microsoft Office

Various systems platforms

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life‑changing career.
Learn about the Danaher Business System which makes everything possible.
The Equipment Services EMEA Customer Service Specialist for Cytiva is responsible Providing excellent customer Service for both internal and external stakeholders with our Equipment Delivery Services. This position is part of the EMEA Equipment Services Team, role will be located in Krakow, Poland and will be fully on‑site.

What You Will Do

• Coordinate timely communication throughout the service process with Regional Service Managers, Field Service Engineers, Service Sales, Finance, Sales, customers, and commercial partners.
• Open service requests and promptly dispatch work orders for corrective repairs and preventive maintenance.
• Support physical inventory activities and activate contracts within internal systems.
• Deliver excellent service to internal and external customers by building strong relationships and responding to queries promptly and professionally.
• Collaborate flexibly with the team to maintain and improve service quality, ensuring responsibilities are completed in line with agreed service levels and standard operating procedures.

Who You Are

• Written and spoken fluency in English.
• Proficiency in Polish and any additional European language, such as German
• Previous client and customer service experience, planning logistical
• Proficiency in Microsoft Office.
• Experience working with different systems.

Desired German language skill

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.