EMEA Customer Service Specialist – Polish & English

City of Shakopee, MN; Katowice; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

Emerson in Katowice, Poland, seeks a Customer Service Representative to support customers and business partners across North-Eastern Europe, primarily Poland, Slovakia, and the Czech Republic. You will be the main contact for external customers and internal stakeholders, ensuring excellent service, accurate order management, and effective communication.

You will handle order processing, inquiries, and returns, coordinate fulfillment with planning and operations, provide basic technical product

Qualifications

• Experience in a customer-facing environment, ideally within an international setting.
• A minimum of 2 years of relevant customer service or commercial support experience.
• A customer-focused approach and commitment to delivering excellent service.
• Strong written and verbal communication skills in Polish and English.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong organizational and problem-solving skills.
• Experience working collaboratively across teams and with diverse stakeholders.
• Confidence using standard business applications and digital tools.
• Ability to work independently while contributing positively to a team environment.
• Interest in learning about technical products and customer solutions.

Responsibilities

• Serve as the primary point of contact for customers across Poland, Slovakia, and the Czech Republic, providing timely and professional support via phone and email.
• Process customer orders, order modifications, and EDI transactions accurately and efficiently.
• Manage customer inquiries, complaints, and returns, ensuring effective resolution and a positive customer experience.
• Coordinate order fulfillment activities and proactively track delivery schedules in collaboration with planning and operations teams.
• Prepare and distribute order confirmations, delivery information, and other customer documentation.
• Provide basic technical support and product-related information, collaborating with internal experts when needed.
• Support customer service activities for Klauke and RIDGID product lines, including hotline coverage and order management.
• Partner closely with sales teams, customers, internal departments, and colleagues at the German headquarters to ensure clear communication and seamless order follow-up.
• Build strong working relationships through regular interaction with multiple departments and close collaboration with the Customer Support team in Germany.
• Contribute to continuous improvement initiatives by identifying opportunities to optimize customer service processes and workflows.
• Provide administrative support, translation assistance, and backup coverage for regional customer service activities as required.

Job description

Emerson in Katowice, Poland, seeks a Customer Service Representative to support customers and business partners across North-Eastern Europe, primarily Poland, Slovakia, and the Czech Republic. You will be the main contact for external customers and internal stakeholders, ensuring excellent service, accurate order management, and effective communication.

You will handle order processing, inquiries, and returns, coordinate fulfillment with planning and operations, provide basic technical product