Equipment Services Specialist - Customer Service Specialist

Radiometer; Kraków; On-site; PLN 70,000 - 90,000; Full time

Job summary

Cytiva, part of Danaher’s family, is seeking an Equipment Services EMEA Customer Service Specialist based in Kraków, Poland, on-site. You will coordinate service communications, open requests, dispatch work orders, support inventory, and deliver exceptional customer service with internal and external stakeholders.

Applicants should be fluent in English, proficient in Polish, and familiar with Microsoft Office; German language is a plus.

Qualifications

• Written and spoken English is required.
• Proficiency in Polish; additional European language such as German is a plus.

Responsibilities

• Coordinate timely communication throughout the service process with Regional Service Managers, Field Service Engineers, Service Sales, Finance, Sales, customers, and partners.
• Open service requests and dispatch work orders for corrective repairs and preventive maintenance.
• Support physical inventory activities and activate contracts within internal systems.
• Deliver excellent service to internal and external customers by building relationships and responding to queries promptly and professionally.
• Collaborate with the team to maintain and improve service quality and ensure SOPs are followed.

Skills

English fluency

Polish language

German language (advantage)

Tools

Microsoft Office

ERP systems

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Learn about the Danaher Business System which makes everything possible. The Equipment Services EMEA Customer Service Specialist for Cytiva is responsible Providing excellent customer Service for both internal and external stakeholders with our Equipment Delivery Services. This position is part of the EMEA Equipment Services Team, role will be located in Krakow, Poland and will be fully on-site.

What you will do

• Coordinate timely communication throughout the service process with Regional Service Managers, Field Service Engineers, Service Sales, Finance, Sales, customers, and commercial partners.
• Open service requests and promptly dispatch work orders for corrective repairs and preventive maintenance.
• Support physical inventory activities and activate contracts within internal systems.
• Deliver excellent service to internal and external customers by building strong relationships and responding to queries promptly and professionally.
• Collaborate flexibly with the team to maintain and improve service quality, ensuring responsibilities are completed in line with agreed service levels and standard operating procedures.

Who you are

• Written and spoken fluency in English.
• Proficiency in Polish and any additional European language, such as German Previous client and customer service experience, planning logistical
• Proficiency in Microsoft Office.
• Experience working with different systems.
• Desired German language skill.

Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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