Customer Service Specialist – Make a Life-Saving Impact

Getinge; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Getinge Kraków is seeking an Order Processing Coordinator to join our diverse team. You will verify, process, and bill customer sales and service orders, handle inquiries, generate offers, and coordinate with internal departments to ensure timely delivery.

You should be a team player with strong English skills (B1+), be detail-oriented and adaptable in a multicultural environment; SAP knowledge is a plus. This role is based in Kraków, Poland.

Qualifications

• English communication at least B1; B2 is a plus.
• Detail-oriented, accurate, well-organized and adaptable.
• Ability to work well in a team and in a multicultural environment.

Responsibilities

• Accepting, verifying, processing, confirming, updating and billing customer sales and service orders.
• Answering incoming calls and emails professionally regarding orders.
• Generating offers based on technical product and service specifications.
• Creating third-party purchase requisitions for specific orders.
• Serving as contact for customers on inquiries (prices, lead times, availability, ship dates).
• Preparing service confirmations and seeking customer approvals.
• Overseeing invoicing processes and collaborating with internal departments.
• Providing backup coverage within the department and supporting process improvements.

Skills

English (B1)

Detail-oriented

Team player

Interpersonal skills

Multicultural environment

Tools

SAP

Job description

Getinge Kraków is seeking an Order Processing Coordinator to join our diverse team. You will verify, process, and bill customer sales and service orders, handle inquiries, generate offers, and coordinate with internal departments to ensure timely delivery.

You should be a team player with strong English skills (B1+), be detail-oriented and adaptable in a multicultural environment; SAP knowledge is a plus. This role is based in Kraków, Poland.