German-Speaking Customer Service Specialist

Getinge

Kraków

On-site

PLN 100,000 - 134,000

Full time

2 days ago

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Job summary

Getinge in Kraków is seeking a German-speaking Customer Service Specialist to support international customers with orders, pricing, lead times, and product availability. You will verify and process orders, generate offers from technical specifications, and respond promptly to inquiries.

The role requires teamwork, accuracy, and willingness to work in a multicultural environment within a dynamic medical devices company.

Qualifications

Fluent German language skills required (spoken and written).
Ability to work in a multicultural customer service environment.
Experience with customers is advantageous.

Responsibilities

Generating offers based on product and service specifications.
Accepting, verifying, processing, confirming and updating customer orders.
Acting as contact for customer inquiries e.g. price requests, lead times, product availability, ship dates, invoicing issues.
Creating third-party purchase requisitions for specific customer orders.
Overlooking the invoicing process.
Answering incoming customer emails promptly and professionally.
Cooperating with internal departments and the business.
Providing backup coverage within the department.
Performing other related duties as required.
Following internal controls and company policies; participating in process improvements.