Customer Support Associate with Ukrainian & Russian

TP; Kraków; Hybrid; PLN 4,849,000 - 6,612,000; Full time

Benefits offered by this job

Hybrid work

Competitive hourly rate

Introductory onboarding

Job summary

TP is seeking a Customer Support Associate with Ukrainian and Russian language skills to support high-profile clients. The role involves handling inquiries via email, chat, and phone, ensuring top-quality service and effective resolution of issues from a multilingual customer base.

You will conduct troubleshooting, manage inquiries with professional communication, and overcome objections. The position offers a hybrid work arrangement from Kraków with a gross hourly rate of PLN 32.00 and flexible

Qualifications

• Fluency in written and spoken Ukrainian and Russian is required.
• Intermediate level of written and spoken English.
• Experience in the call center or customer service industry.
• High school diploma or equivalent.

Responsibilities

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Skills

Ukrainian fluency

Russian fluency

English - intermediate

Call center experience

Education

High school diploma or equivalent

Job description

Customer Support Associate with Ukrainian & Russian

In this role, you will independently provide customer support services through email, chat, and phone channels to high-profile clients specializing in internet-based searching and video-sharing platforms.

Your objective will be to ensure effective handling of customer inquiries and maintain high service quality standards.

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Our requirements:

• Fluency in written and spoken Ukrainian and Russian.
• Intermediate level of written and verbal English.
• The expected monthly engagement is around 130 hours, subject to mutual arrangements.
• Experience in the call center or customer service industry.
• Good analytical and organizational skills.
• High school diploma or equivalent.

What we offer:

• Civil contract with a gross hourly rate of PLN 32.00
• Hybrid collaboration from Kraków.
• Introductory activities aimed at enabling the contractor to become familiar with the tools and agreed scope of services.
• Possibility to provide services within the time range from Monday to Friday between 8 AM and 6 PM, depending on the contractor’s availability and preferences.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
• healthcare or codes for other services such as shopping, travel, massage or food and
• many more).
• Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.

Recruitment process:

• Initial phone interview – we want to get to know you better!
• Online interview with a recruitment representative and HM.
• You will receive feedback via a call within 2 working days after the interview.